Player’s account is frozen with unresolved issues
- 19 de junho de 2024
- 11
- Blog
Player’s account is frozen with unresolved issues
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Player complains about verification delay.
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The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days. Despite our attempts to mediate the situation, the casino had not initially responded. After we reopened the complaint, the casino claimed the player had successfully withdrawn his funds. However, without confirmation from the player, we were forced to reject the complaint.
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The player from Brazil had faced difficulty in withdrawing winnings due to recurring site malfunctions and suspicions of fraud. She was able to withdraw 9500 reais once but has been unable to since then. Despite our efforts to understand and resolve the situation, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint. A player from China is facing a withdrawal delay due to KYC requirements at Mostbet casino. Despite completing the necessary procedure and waiting for over five months, she has not been able to access her funds.
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However, due to the casino’s non-responsiveness, he had continued depositing and lost R$4,500. The casino had also demonstrated non-compliance with responsible gambling policies by ignoring his request for permanent blocking. We had provided advice on how to request self-exclusion more effectively and extended the response time by 7 days.
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The player then sought a full refund of all deposits made since his request for account closure. Despite the player’s insistence, the casino only closed his account after multiple communications. We explained that we help with requests for a refund in situations of failed self-exclusion, not when casinos fail to close accounts. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. MostBet Casino has an average customer support, judging by the results of our testing. Considering our estimates and the factual data we have collected, MostBet Casino appears to be a average-sized online casino.
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I have provided the information about your deposits to a casino representative and it is being reviewed by their finance team now. Thank you very much, Ybara, for providing all the necessary information. I will now transfer your complaint to my colleague Peter () who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. MostBet Casino has a Very high Safety Index of 9.4, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria.
The player has repeatable failed to finish the verification, therefore the case was rejected. The player from Azerbaijan has tried to redeem a bonus without being successful. The player from Portugal won from a cashback bonus but is required to complete additional wagering.
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Next, you need to select the type of sport, the size and the type of bet. Some professional boxing matches have been held in Bangladesh, featuring both local and international fighters. Most bet did not pass by and offers bets on International fights between the most famous boxers in the world such as Sabriel Matias, Jake Paul, Tommy Furry. If you are faced with the need to delete your account, then you can do it without any problems. You can block your profile temporarily, and then you can regain access by contacting the support team, or you can request a permanent closure of your account.
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The player from Peru has been unable to access his Mostbet account for several months. Despite attempting to reset the password and completing a video verification process, he could not access or withdraw his $330 balance. The player from the United Arab Emirates deposited 30 USDT on June 9, 2024, but the amount had not been credited to his account. Despite contacting customer service and sending an email to support, there had been no response.
Finally, we found the site to be rather slow compared with most other online bookmakers. Of course, we went further by comparing the odds offered on a few other sports. Well, it means that generally speaking, MostBet will pay you more money for your winning bets. Hockey bettors can choose from about one dozen leagues including the NHL, KHL, and SHL. Just don’t expect to find odds on NCAA hockey or any other minor North American leagues. The MostBet reviewers were a little surprised to discover that the bookmaker did not cover horse racing or greyhounds.
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So there is no need to miss out on an opportunity with all the fantastic football betting coverage available. The big competitions in Europe all combine to create an amazing number of matches, which equates to a wonderful array of football betting opportunities. But it is just the tip of the iceberg, as 888sport football betting has leagues and competitions listed from all across the globe. The football betting options at 888sport stretch right around the globe. Beyond the Premier League, Championship and FA Cup, there is a whole bank of popular, leading competitions that punters can focus on. That’s how big England’s second tier is and with 24 teams taking part, there is a long, gruelling season, which consists of many ups and downs.
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After the player had raised the issue with the Complaints Team, they contacted the casino for clarification. The casino acknowledged the problem as a non-standard situation and confirmed that the player’s phone number had been successfully linked to his account. Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team.
Anyone in your shoes would be upset to find out that they had a limit on their account.However, you will be able to apply for a limit increase after 3 months. Classic slots, also known as three-reel slots, are based on traditional physical slot machines invented at the very beginning of the 20th century. They usually have a limited number of symbols and pay lines and often contain familiar symbols such as fruit, bars, and sevens.
The player from the Czech Republic had complained about not receiving the advertised 10% cashback at Mostbet Casino despite having met the betting conditions. He had also expressed dissatisfaction with the casino’s support response. After the Complaints Team had asked for further evidence, including communication transcripts and betting history, the player failed to respond. Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response.
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Despite having provided all necessary documents and screenshots, the player had not received any response from the casino. His account had been verified four months ago, and the winnings had been accumulated from his own deposit, not from a bonus. The casino had claimed the withdrawals were confirmed and had advised the player to contact his banks, IDFC and Kotak Mahindra, which had no records of the transactions. The player was asked to provide additional documents, but had not responded, leading to the complaint being rejected. It helps you stay updated with your performance metrics, ensuring you’re always together with your affiliate marketing game. As Mostbet grows and innovates, so do the various tools and features available to its partners.
Before that I also spoke to a Manager affiliates who replied that I can’t help you because Mostbet is a bad company. Then there was 0 on the account, so in the meantime I deposited small sums from my other card, which is Mastercard. The date was November 6 to Today I have been met by support in the beginning who say hello in a language other than English, then they ask which country I live in. If you registered an account using social networks, enter the social network accordingly. If you would like to register via social network, then just choose a social network and confirm the permission to read your data and use it as a registration.
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